During a 3-month research internship at Microsoft Research Cambridge, I worked in the Human Experience and Design team exploring voice interfaces for health self-monitoring. This work included interaction design, considering different use cases and prototyping different dialogue options.

Presented at CHI 2019 workshop on Mapping Theoretical and Methodological Perspectives for Understanding Speech Interface Interactions.

“Politeness Strategies in the Design of Voice Agents for Mental Health”  Joseph Newbold,  Sean Rintel, Gavin Doherty and Anja Thieme

Overview of the “mood monitor” used as a tool to support reflection on one’s mood over time.

Jamie was one of the personas used to explore design options for a voice-based CBT programme, based on prior research and used to explore a number of use case scenarios.
One key aspect explored in this work was the Brown and Levison framework for conservation politeness. Explore the impact the use of the different strategies could have on the presumed personality of the agent.
This was then used to create three potential designed: the first is completely direct, and acts more like a traditional computer interface, the second was designed to be more compassionate using largely positive politeness techniques, and the third was a passive agent which uses mostly negative politeness and avoids using the first person where possible.